VIA CRISTALINA Consumer Complaints All Reviews

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  • Rip-Off

    Ordered flatware in 2008. Received notice that goods would arrive in @ 3 weeks. After 2 months sent enquiry. Reply: delay but goods will be shipped. Never received items. Sent e-mail query and received 'undeliverable' e-address. Do not order high-end, designer stuff. They probably only can deliver on standard stock, which you can find at Macy's, Target, etc. Never sent reimbursement. No goods, no $$$. Buyer beware. More...
    (Shopping, Chain Stores)
    redhen67's Picture   redhen67    0 Comments   Comments
  • No Goods, No Refund

    I ordered and paid for a Waterford Christmas ornament 2 years ago. This company strung me along and strung me along and I finally had to order it somewhere else to get it. They kept putting my order in a processed status, but nothing was happening. I still have not gotten my money back. If you see anything being sold by this company find it somewhere else. This is probably too late to have anything done, since I can no longer get to a website for Via Cristalina. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    jmcc4914's Picture   jmcc4914    0 Comments   Comments
  • Completely Taken For A Ride

    Via Cristilina can do nothing to improve they are 100% fraudulent and should be shut down. I have reported them to the BBB and hope that no one else is taken by their slightly cheaper prices. It's a smart draw to entice those looking for a sale but after: -6 months of "your order will arrive in 2-3 weeks", -Removing their contact information from their corporate site, -Only responding to email twice in half a year, -And, never letting us know that there would be a delay on the items we selected it is quite clear that whatever they are offering is not worth it.... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    NOWAY88's Picture   NOWAY88    0 Comments   Comments
  • bad service

    I have had a bad experience with them, I order a crystal cross on jan 9 2009, they said it would be in the last week of jan. never got it, call many times, but always the same old answering machine, we are helping other customers, and will get back to you. well after about 30 messages, a human called back, and said the cross would be in the last part of feb. never came in, try to reach them all of march, never got a call back, just have a answering machine. they charged my cc card, i call the card company today, 4-4-09 to reverse this charge. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    floridamike's Picture   floridamike    2 Comments   Comments
  • Terrible Company

    We placed a simple order for two crystal tumblers in December. As of March 1st we had not received anything despite numerous calls and assurances that "Your order will ship shortly". We finally complained loudly enough that we did receive a shipment after 3-1/2 months - and it had only one tumbler. Now the company will not return calls. Avoid doing any business with this company. Their slightly lower prices cost far too much in the long run. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    JHart's Picture   JHart    0 Comments   Comments
  • bad information

    I ordered a Waterford crystal shot glass as a gift and was told it would be shipped within 7-10 days. The next day I got a somewhat cryptic email saying it was out of stock and would not be available until March. I did not recognize this and when the gift did not arrive I called. That was on January 29th and I canceled the order. They told me they would refund the money IN ONE BILLING CYCLE whatever that means. I have not received a refund as of March 5th. I will not ever use this company again. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Be Afraid Be Very Afraid

    Yep, should have read this site first. Ordered on 12-4 got email saying they were processing and then nothing. Emailed them on 12-10 for status of order heard nothing. 2 days later ordered from another company. Received the items from second order in 4 days. On 12-18 finally get response from these jokers stating order has been completed and will be shipped on the 19. Package arrives on the 20th. I try to call them on the Saturday( before Xmas and they aren't open and have no 1800 number) left a message asking for an AR # sent email same day asking for it. Never heard from them yet, I... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    pissedofinMD's Picture   pissedofinMD    0 Comments   Comments

    I ordered a ring holder for my newly engaged sister-in-law on 11/30/08 thinking that would be plenty of time. It is now 12/21, we still haven't received it and there is no way we will be able to get it to her in time for Christmas. I should have checked with them sooner, but with the holidays just forgot. I realize now I never even received a confirmation email. However, my credit card was charged immediately. How convenient. I suppose I should have checked them out prior to purchasing. i am fuming mad. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Dishonest

    Sorry to anyone who likes this place. They flat out lied about shipping my order. They told me that it had been shipped (after days of multiple emails and phone calls that they would not answer), then 2 hours later they sent an email saying that they did not have the product, had not had it in their warehouse, and did not expect to get any to ship within the next 3 weeks. Needless to say, I cancelled the order. After a full week, I am still waiting for the refund to my credit card. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    irishlass's Picture   irishlass    1 Comments   Comments
  • Don't Shop Here

    Do not order from this Web site! I ordered six pairs of Waterford Crystal candlesticks as gifts for my bridesmaids. A free shipping offer promised delivery in 14-20 days. I placed my order Feb. 13 and am still waiting as of March 22. Customer service says the delay is at Waterford in New Jersey and there is nothing they can do. They accept no responsibility. I asked how they can compensate me for this delay and they offered free gift wrap. Who would accept free gift wrap for a shipment containing crystal? I obviously want to check the packages to make sure nothing broke in transit. I asked... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    annoyed's Picture   annoyed    1 Comments   Comments


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